Refund and Returns Policy

Last Updated: 10-03-2026

At Smile Bird, we want you to feel confident when purchasing our products. If you are not completely satisfied with your purchase, we are here to help.

This Refund & Returns Policy explains when products may be returned, exchanged, or refunded.

1. Return Eligibility

You may request a return if your product meets the following conditions:

• The return request is submitted within [30 days] of receiving your order.
• The product is unused and in its original condition.
• The product is returned with its original packaging, accessories, manuals, and other included items.
• Proof of purchase or order information is provided.
• The product has not been damaged, altered, or misused after delivery.

Certain products may have different return conditions due to their nature.

2. Damaged or Defective Products

If your order arrives damaged, defective, or with the wrong product, please contact us as soon as possible after delivery.

To help us process your request quickly, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging
• Video evidence, if appropriate
• Any other information requested by our customer service team

After reviewing the issue, we may offer a replacement, repair, refund, or another appropriate solution depending on the circumstances and applicable laws.

3. Products That Cannot Be Returned

Certain items may not be eligible for return for health, safety, hygiene, or other reasons.

Examples may include:

• Products that have been used or installed
• Products damaged through misuse or improper handling
• Products without their original packaging or essential accessories
• Products that have been modified or altered
• Items marked as final sale or non-returnable
• Digital products or downloadable items, where applicable

This list may vary depending on the product and applicable consumer protection requirements.

4. How to Request a Return

To request a return, contact our customer service team at:

Email: [Your Email Address]
Phone: [Your Phone Number]

Please include your order number, the product you wish to return, and the reason for the return.

Do not send products back before receiving return instructions from our team.

5. Return Shipping

For products that are defective, damaged during delivery, incorrect, or otherwise eligible for a return due to an issue caused by Smile Bird, we may cover reasonable return shipping costs.

For returns made because you changed your mind or ordered the wrong product, return shipping costs may be the customer’s responsibility, where permitted by applicable law.

Shipping fees are generally non-refundable unless otherwise required by law or the return is due to an error on our part.

6. Exchanges

If an eligible product needs to be exchanged, we will review the request and provide instructions.

Replacement availability may depend on product stock. If the same product is unavailable, we may offer an alternative solution, including a refund where applicable.

7. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

8. Partial Refunds

In certain situations, a partial refund may be provided if:

• The product shows signs of use beyond what is reasonably necessary to inspect it.
• Original packaging or accessories are missing.
• The product has been damaged after delivery for reasons not caused by Smile Bird.
• The product does not meet the applicable return conditions.

Any reduction will be communicated to you before the refund is finalized, where required.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it:

1. Check your bank or payment account.
2. Contact your payment provider.
3. Check with your card issuer if applicable.
4. Contact Smile Bird if the refund still has not appeared after the expected processing period.

We will assist you in tracking the status of the refund where possible.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before an order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return process.

11. Warranty

Some Smile Bird products may be covered by a manufacturer’s or product-specific warranty.

Warranty coverage, duration, and conditions may vary depending on the product. A warranty does not necessarily cover damage caused by misuse, accidents, unauthorized modifications, improper installation, or normal wear and tear.

Please refer to the warranty information provided with your product or contact us for assistance.

12. Sale and Promotional Items

Products purchased during promotions or special sales may be subject to specific return or refund conditions.

Any special terms will be communicated at the time of purchase and will not affect rights that cannot legally be excluded or restricted.

13. Consumer Rights

Nothing in this Refund & Returns Policy is intended to limit or exclude any rights or remedies that you may have under applicable consumer protection laws.

Where local law provides additional rights, those rights will continue to apply.

14. Policy Changes

Smile Bird may update this Refund & Returns Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

Any updates will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions about returns, exchanges, refunds, or warranty claims, please contact us:

Smile Bird

Email: info@smilebirdsllc.com
Phone:  +971 50-685-4014
Address: 7901 4th St N # 19372 FL, St. Petersburg , 33702 United States

Our customer service team will be happy to assist you with your request.